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Space Engineers
Won't Fix
Hello,
I just bought Space Engineers on Steam today but as soon as I try to start the game, it says " Please apply windows updates and update to the latest graphics drivers". I updated everything: Windows, graphic driver, rebooted my laptop)
I hope you can help me as soon as possible!
Philip
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
If you can attach log file from the game, that would be really helpful.
Log files are located in C:\Users\YourUsername\AppData\Roaming\SpaceEngineers.
Note that AppData is by default in windows a hidden folder, so if you cannot find it, you need to enable visibility of hidden folders. Here is a guide on how to do it step by step: http://www.bleepingcomputer.com/tutorials/how-to-see-hidden-files-in-windows/
You can access it quickly by pressing WinKey+R and typing %appdata%\SpaceEngineers. This is much easier, it works on all versions of Windows, and it doesn't require showing hidden files.
Plus any more additional information that you can think of and share with us will help us to investigate the issue you're experiencing.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
If you can attach log file from the game, that would be really helpful.
Log files are located in C:\Users\YourUsername\AppData\Roaming\SpaceEngineers.
Note that AppData is by default in windows a hidden folder, so if you cannot find it, you need to enable visibility of hidden folders. Here is a guide on how to do it step by step: http://www.bleepingcomputer.com/tutorials/how-to-see-hidden-files-in-windows/
You can access it quickly by pressing WinKey+R and typing %appdata%\SpaceEngineers. This is much easier, it works on all versions of Windows, and it doesn't require showing hidden files.
Plus any more additional information that you can think of and share with us will help us to investigate the issue you're experiencing.
Kind Regards
Keen Software House
Hello, PAEK,
thanks for reaching our portal with your problem. We are sorry that you are experiencing it.
As my colleague suggested, it would help if you can share me a log file.
From the game itself, if there is any created, or from the Windows Event Viewer.
You can also try in the meantime these workarounds:
Please let me know if anything from above worked for you. If not, I would be happy to check the log(s) and any more information that you can share with me.
Kind Regards
Keen Software House: QA Department
Hello, PAEK,
thanks for reaching our portal with your problem. We are sorry that you are experiencing it.
As my colleague suggested, it would help if you can share me a log file.
From the game itself, if there is any created, or from the Windows Event Viewer.
You can also try in the meantime these workarounds:
Please let me know if anything from above worked for you. If not, I would be happy to check the log(s) and any more information that you can share with me.
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
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