bug problem

jeremycorbel shared this bug ago

Solved

Hello i contact you because for some time i have some problems with my game space engineers.

Ideed as soon as i launch the game there is the loading kinematics and when the start menu opens i have a white screen which appears, and which look like a glitch as soon as i move my mouse.

I've been playing this game for a very long time and i know that my hardware are compatible, and i regularly update my drivers so i don't understand why my game has started to hang like on a white screen, i play with a lot of mods but i never had any problems because of this.

My steam account is Daemonn Elgydium, hoping you can solve my problem for me quickly.

cordially good day to you.

Jérémy CORBEL

I have the same bug

Replies (3)

Space Engineers Support ●

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

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Ondrej Borz ●

Hello, jeremycorbel,

thanks for letting us know.

Can you please try these fixes/worarounds?

Verify your game files in Steam - right click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files
Delete SpaceEngineers.cfg file (t means your game configuration will be deleted) - you can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Delete ShaderCache folder - same access as above
Back up your whole Space Engineers Roaming folder and delete it
Restart Steam
Reinstall VC Redist 2017
Update graphic drivers
Reinstall the game
Make sure your operating system is fully updated

If nothing from above works for you, can you please send me the log file from your game?

You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Thanks.

Kind Regards

Keen Software House: QA Department

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Ondrej Borz ●

Hello, jeremycorbel,

I've been told by my colleague from the Messages, that you are no longer experience this issue.

With that information, I will close this thread now.

If that shows not to be true, or if you are experiencing any other issue, you are more than welcome to contact us again.

Kind Regards

Keen Software House: QA Department

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