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Bug Report/Technical Issues
Won't Fix
Hello,
I am writing to report an issue that I have been experiencing while playing the game in Steam’s Big Picture mode.
When doing so, and using my TV as my monitor, whenever my TV times out, the game freezes and becomes unresponsive/unplayable. I would then have to use Task Manager to close the program and restart, hopefully not losing too much progress.
Please let me know what sort of technical specifications or other details you will need to address this issue.
Thank you,
Brandon Torres
Sent from Mail for Windows
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hi, Branon!
Sorry to hear you are experiencing this issue.
Unfortunately, we aren't able to reproduce the issue.
Could you kindly confirm if this issue only happens when you play the game in Steam’s Big Picture mode, if it also happens when playing in Steam's normal mode and if your PC's graphic driver is updated?
It would be a great help if you could send us the log file where you are having this issue.
We are looking forward to assisting you with this issue.
Kind Regards,
Keen Software House: QA Department
Hi, Branon!
Sorry to hear you are experiencing this issue.
Unfortunately, we aren't able to reproduce the issue.
Could you kindly confirm if this issue only happens when you play the game in Steam’s Big Picture mode, if it also happens when playing in Steam's normal mode and if your PC's graphic driver is updated?
It would be a great help if you could send us the log file where you are having this issue.
We are looking forward to assisting you with this issue.
Kind Regards,
Keen Software House: QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
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