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Bugged when joining a server
Won't Fix
After i described the bug on discord, NicholasMarch reccomended i post it here too.
When atempting to join the server and the welcome screen loads, there is a loud sound like placing a block wrong, than the game closes and sends you to the desktop or the other option is the game goes full white screen, and you cant acess even task manager to close the proces, cos the game is always in the foreground. The only option is to reset.
The video shows it well.
Hello, error 404,
thanks for letting us know.
However, I'm all fine when joining Keen EU#2; also other players are online and obviously playing there.
Is this still happening to you or was it just yesterday? That was the first time it happened to you?
Is this happening to you only on this one specific server, or on some others as well?
Does this happen only when joining multiplayer game, or do you experience the same issue in other game modes as well (Lobby, SP)?
Can you send me the log file, please?
Thanks.
Kind Regards
Keen Software House: QA Department
Hello, error 404,
thanks for letting us know.
However, I'm all fine when joining Keen EU#2; also other players are online and obviously playing there.
Is this still happening to you or was it just yesterday? That was the first time it happened to you?
Is this happening to you only on this one specific server, or on some others as well?
Does this happen only when joining multiplayer game, or do you experience the same issue in other game modes as well (Lobby, SP)?
Can you send me the log file, please?
Thanks.
Kind Regards
Keen Software House: QA Department
Hello, error 404!
Thanks for sharing the log files with us.
In your log, we have found a consistent "TryChangeToFullscreen failed" error, which seems to be the cause of your issue.
To fix this, from the game's main menu, select Options, and open Display, then change the resolution and window mode. Save the changes and try to play the game.
Please let us know if that resolves the issue.
Kind Regards,
Keen Software House: QA Department
Hello, error 404!
Thanks for sharing the log files with us.
In your log, we have found a consistent "TryChangeToFullscreen failed" error, which seems to be the cause of your issue.
To fix this, from the game's main menu, select Options, and open Display, then change the resolution and window mode. Save the changes and try to play the game.
Please let us know if that resolves the issue.
Kind Regards,
Keen Software House: QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
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