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Issues logging into a server I've been on
Won't Fix
I have checked w both Microsoft and my internet provider ,everything on my end is beautiful. The server admins have reset their server and I have still been unable to log in. And help would be appreciated thanks .
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, James,
thanks you for letting us know.
I still would need more information on the issue that you are experiencing.
Can you please tell me what exactly happens when you try to log it? Are you hanging on the loading screen, stuck on Streaming, are you kicked from the game back to main menu, do the game freeze or crash... ?
What is the server that you play on? Is it some Keen official server or any other? Is it Steam only on cross-play one (EOS)?
Have you been having this issue in the past as well or does it start to happen just recently?
Are you able to connect at all, or you are not able to connect even when tried multiple times?
Does this happen on only one specific server? Are you able to connect to other servers/game modes (e.g. online Lobby) without issues?
Can you please send me the log file?
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Any more additional information that you can share would help me!
Thanks in advacne.
Kind Regards
Keen Software House: QA Department
Hello, James,
thanks you for letting us know.
I still would need more information on the issue that you are experiencing.
Can you please tell me what exactly happens when you try to log it? Are you hanging on the loading screen, stuck on Streaming, are you kicked from the game back to main menu, do the game freeze or crash... ?
What is the server that you play on? Is it some Keen official server or any other? Is it Steam only on cross-play one (EOS)?
Have you been having this issue in the past as well or does it start to happen just recently?
Are you able to connect at all, or you are not able to connect even when tried multiple times?
Does this happen on only one specific server? Are you able to connect to other servers/game modes (e.g. online Lobby) without issues?
Can you please send me the log file?
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Any more additional information that you can share would help me!
Thanks in advacne.
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
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