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Steam space engineers
Solved
Hello, I seem to be having a problem with your game. On steam it is saying I have never bought the game even though I have almost 400hrs logged. I just bought 2 of your DLC and it won't let me download them.
A quick response would be appreciated as I only have the rest of today and tomorrow to play before I go back to working 12+hr days for the next 6 days
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, Jonathan,
thanks for letting us know.
Can you please elaborate what exactly is your issue?
From your text, I understand that you bought the game on Steam, you played it there and... then what?
You bought the DLCs for SpaceEngineers and now you do not own the game on Steam anymore? Or does it just seems/is uninstalled, but you still have it in you Library? Can you down load the game, install it?
If the first option, I would try to contact the Steam support directly. If Steam behaves like you do not own the game, it's most likely Steam issue, rather than the issues with the game itself.
Any more information would help me.
Kind Regards
Keen Software House: QA Department
Hello, Jonathan,
thanks for letting us know.
Can you please elaborate what exactly is your issue?
From your text, I understand that you bought the game on Steam, you played it there and... then what?
You bought the DLCs for SpaceEngineers and now you do not own the game on Steam anymore? Or does it just seems/is uninstalled, but you still have it in you Library? Can you down load the game, install it?
If the first option, I would try to contact the Steam support directly. If Steam behaves like you do not own the game, it's most likely Steam issue, rather than the issues with the game itself.
Any more information would help me.
Kind Regards
Keen Software House: QA Department
I was able to get ahold of someone on the steam discussion page and got it worked out. Thanks for the response, I lovd the game you and your team are doing a great job. If possible could I recommend your DLC be more than cosmetic.
I was able to get ahold of someone on the steam discussion page and got it worked out. Thanks for the response, I lovd the game you and your team are doing a great job. If possible could I recommend your DLC be more than cosmetic.
Hello, Jonathan,
thanks for comming back to the thread with the update! That is great to hear that you are able to play the game again.
As there is no further assistance needed from our side, I will close this thread now.
Happy Engineering!
Kind Regards
Keen Software House: QA Department
Hello, Jonathan,
thanks for comming back to the thread with the update! That is great to hear that you are able to play the game again.
As there is no further assistance needed from our side, I will close this thread now.
Happy Engineering!
Kind Regards
Keen Software House: QA Department
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