space engineers issue

Jim Conkwright shared this bug ago

Won't Fix

Hi,

I purchased space engineers ultimate edition for my son in January of 2022 and he has never been able to play it for more than a few minutes at a time. Every time he plays he gets an error saying that his graphics card has crashed and we should turn off overclocking (which is not turned on).

we do not want to request a refund, we would much rather play the game, but are very frustrated at this point. we've sent logs through Steam several times and haven't heard anything. we've validated and updated the files. we've updated drivers and firmware on his laptop. please help us or we'll want to request a refund. Thanks,

Jim and Rhys.

I have the same bug

Replies (3)

Space Engineers Support ●

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

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Ondrej Borz ●

Hello, Jim,

thanks for letting us know about this issue.

Can you please share me a log file?

You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

You can also try these workarounds:

Verify your game files in Steam – right click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files
Delete SpaceEngineers.cfg file (it means your game configuration will be deleted) – you can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Delete ShaderCache folder – same access as above
Back up your whole Space Engineers Roaming folder and delete it
Restart Steam
Reinstall VC Redist 2017
Update graphic drivers
Reinstall the game
Make sure your operating system is fully updated

Please let me know if anything from these works for you. If no, send me the log file after performing this steps.

Thank you in advance.

Kind Regards

Keen Software House: QA Department

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QA KeenSWH ●

Hello, Engineer!

Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.

If you or any other player will experience this issue again, please make a new thread and provide all needed info there.

Thank you for understanding.

Kind Regards

Keen Software House: QA Department

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