Cannot open game - Please help
I was able to play the game up until the latest update, suffice to say I am rather frustrated. I will attach my log files and PC specs. I have tried the conventional ways of troubleshooting already so i'm not sure what else to do.
Computer Information:
Manufacturer: System manufacturer
Model: System Product Name
Form Factor: Desktop
No Touch Input Detected
Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 5 2600X Six-Core Processor
CPU Family: 0x17
CPU Model: 0x8
CPU Stepping: 0x2
CPU Type: 0x0
Speed: 3593 Mhz
12 logical processors
6 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: NVIDIA GeForce RTX 2070
DirectX Driver Name: nvldumd.dll
Driver Version: 30.0.15.1179
DirectX Driver Version: 30.0.15.1179
Driver Date: 2 10 2022
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 144 Hz
DirectX Card: NVIDIA GeForce RTX 2070
VendorID: 0x10de
DeviceID: 0x1f07
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.51" x 11.54" (23.50" diag)
52.1cm x 29.3cm (59.7cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 8191 MB
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Headset Earphone (HyperX Virtua
Memory:
RAM: 16310 MB
VR Hardware:
VR Headset: None detected
Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 2136066 MB
Largest Free Hard Disk Block: 339559 MB
OS Install Date: Sep 24 2020
Game Controller: Wireless Controller detected
MAC Address hash: 8da8afd83cd34cd25a2bbe1200801943a1429aa4
Storage:
Disk serial number hash: c1ce888a
Number of SSDs: 2
SSD sizes: 2000G240G
Number of HDDs: 0
I have the same bug
Hello, Nathan,
Thank you for contacting us, we're sorry to hear that you're experiencing issues. Please try following steps:
Let me know if it helped you. And attach please new logs as soon as you go through all these steps.
Thank you.
Kind regards
Keen Software House, QA Department
Hello, Nathan,
Thank you for contacting us, we're sorry to hear that you're experiencing issues. Please try following steps:
Let me know if it helped you. And attach please new logs as soon as you go through all these steps.
Thank you.
Kind regards
Keen Software House, QA Department
Hello Engineer,
Since there are no new comments in this topic, we are closing this thread.
In case anyone is encountering the same or similar bug, which is not already posted in a different thread, please feel free to create a new thread with all relevant information.
Thank you.
Kind Regards
Keen Software House: QA Department
Hello Engineer,
Since there are no new comments in this topic, we are closing this thread.
In case anyone is encountering the same or similar bug, which is not already posted in a different thread, please feel free to create a new thread with all relevant information.
Thank you.
Kind Regards
Keen Software House: QA Department
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