New Tech Support Ticket - "Space Engineers crashes on startup" [#23489]

Michael W Davis shared this bug ago

Solved

email from SE, "https://support.keenswh.com/spaceengineers/pc/topic/add/problem Our QA team will communicate with you there. Please attach there also your logs and any additional information. You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Did as directed and got to :\Roaming\\SpaceEngineers, and did not find any "log" files by title. I did find VRageRender-directx11_20220218_100839614 (attached) with seemed to occur at the same time as the program failed to launch. Where would I expect to find the "log" files, and what would they be named?

Regards

Mike Davis

Files:

I have the same bug

Replies (3)

Laura K ●

Hello, Michael!

Sorry to hear you're experiencing issues. Please both steps:

Add -skipintro into the game launch options
Renaming / Deleting "\Steam\SteamApps\common\SpaceEngineers\Content\Videos" folder

Please let me know how you get on with this :)

Kind Regards

Laura, QA Department

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Michael W Davis ●

laura,

Thanks for the help. did as requested and space engineers runs as it should. Thanks

Mike

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Laura K ●

Hello, Michael!

Glad you managed to sort the issue with those steps :) happy playing!

Kind Regards

Laura, QA Department

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