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Loss of Sound in Game & Game Crashes
Won't Fix
I've started to experience some sound issues when playing. Recently I've found that after a period of time the Music will jump like a broken record or just stop playing altogether. If you continue to play you will eventually lose all sound in the game. This seams start at random, but will effect every game. I can get my sound back by exiting to main menu and rejoining the game but if I continue to play with out exiting to the main menu the game crashes and I send the crash logs by the in game system.
I have attached my game log from a game were I lost sound.
Thanks
Files:
SpaceEngineers_...
I have the same bug
Hello, Engineer!
Thank you for contacting us and providing a log. It seems that this could be a problem with your sound card and/or your driver. At first, please try to launch Space Engineers on a different PC with your Steam account if possible.
If not, we would recommend a clean installation of Windows 10 and all drivers, VC Redist C++ 2017 etc.
In case this solution doesn't help either, the problem is probably connected with the hardware.
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Thank you for contacting us and providing a log. It seems that this could be a problem with your sound card and/or your driver. At first, please try to launch Space Engineers on a different PC with your Steam account if possible.
If not, we would recommend a clean installation of Windows 10 and all drivers, VC Redist C++ 2017 etc.
In case this solution doesn't help either, the problem is probably connected with the hardware.
Kind Regards
Keen Software House: QA Department
Hi Katerina,
Thank's for getting back to me.... Sorry a clean install of Windows 10 is a big ask. If the problem was hardware related why am I only getting issue now with over 700 hours of game play? The game for me has only started acting up in the last 30 hours of game play. The game seems to run fine as long as I don't run it in experimental mode which is a pain not being able to run scrips.
Any other recommendation other than a clean install of Windows 10 would be greatly appreciated.
thank's again and sorry to be a pain.
John
Hi Katerina,
Thank's for getting back to me.... Sorry a clean install of Windows 10 is a big ask. If the problem was hardware related why am I only getting issue now with over 700 hours of game play? The game for me has only started acting up in the last 30 hours of game play. The game seems to run fine as long as I don't run it in experimental mode which is a pain not being able to run scrips.
Any other recommendation other than a clean install of Windows 10 would be greatly appreciated.
thank's again and sorry to be a pain.
John
Hello Engineer(s),
Since there are no new comments in this topic and we are still not able to reproduce it,
we are closing this thread as outdated.
In case anyone is encountering the same or similar bug, which is not already posted in a
different thread, please feel free to create a new thread with all relevant information.
Thank you.
Kind Regards
Keen Software House: QA Department
Hello Engineer(s),
Since there are no new comments in this topic and we are still not able to reproduce it,
we are closing this thread as outdated.
In case anyone is encountering the same or similar bug, which is not already posted in a
different thread, please feel free to create a new thread with all relevant information.
Thank you.
Kind Regards
Keen Software House: QA Department
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