Steam saying cloud is full when attempting to change thumbnail of a workshop item

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

Hello David,

Thank you for reaching out to our forum.

Could you please confirm whether you checked if the thumbnail size exceeded the 1 MB limit when the other program showed you the error? If so, did you try resizing the thumbnail to bring it below 1 MB? If not, please first check the blueprint's thumbnail size by following these steps:

1. Open the hidden folder "%appdata%/SpaceEngineers/Blueprints/" and find the folder containing your blueprint. Select the correct folder where your blueprint is saved (local or cloud),
2. Open the file named either thumb.png or thumb.jpg and check its size.

If the thumbnail exceeds the 1MB limit, you may need to reduce its size before uploading (please note this restriction of thumbnail limit is enforced by Steam, not the game itself).

To resize the thumbnail;

1. Open blueprint's thumb.png or thumb.jpg in MS Paint (or any other graphic editor of your liking) and simply resize it smaller.
2. Resave the file and overwrite the old file so that it is less than 1 MB in size.
3. Then try publishing/uploading on Steam Workshop again.

Please let us know if you can publish the blueprint once you have a thumbnail below 1 MB. If the issue persists, send us a screen recording/video showing the issue. Make sure the Steam Change Preview program is not in use. Additionally, share the affected blueprint file and the log file from when the issue occurred.

• You can access your blueprints files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers\Blueprints. Select the correct folder where your blueprint is saved (local or cloud), zip the file and attach it here.
• You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
• If you are having difficulty attaching the video files here, you can optionally use Google Drive. When sharing a google drive link please make sure it is set to be downloadable by anyone with the link.

Kind regards,

Keen Software House: QA Department

Yes the thumb file is less than 1mb, I'm unable to publish if the thumb file is in the file folder at all but as soon as I remove the thumb file it posts no issue at all iv also made sure that the thumb file is within the resolution constraints of the workshop as well

This is the world file along with both thumb images one is a jpeg and the other is a PNG I attempted to send a video of me attempting to upload but it exceeded the file size limit

Attached link is a video of me attempting to upload the world file sent from before

https://youtube.com/shorts/1fgr11AOjeM?feature=share

Have you received the world save file and linked video? If need be I can resend them with any other pertinent information if y'all need anything else just message or email me I am eagerly awaiting a possible resolution to this oddball issue

Is this still under investigation? I posted the pertinent information to the forum that we were speaking on before was I supposed to link them in the email? If so I can do that as well

Hello Engineer!

Unfortunately, our QA and Support teams are currently dealing with a very high workload, which might lead to increased waiting times. We sincerely apologise for this—but rest assured, we’ll get back to you as soon as possible.

Thank you so much for your patience,

Best regards,

Ludmila Danilchenko

Head of Space Engineers QA Department

Awesome!! Thank you for your update hope y'all's load lightens up a bit lol