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Game crash after connect KEEN UK #2

Radek Palát shared this bug 3 years ago
Won't Fix

I don't know, what is exactly happens.

I played on KEEN UK #2 server for 2 hours. Next day i cant connect. Game crash after long time (2 min) loading screen. No error, only game crashed.

1 I have the same bug

Replies (3)

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Laura K ● 3 years ago

Hello, Radek!

Sorry to hear you're experiencing this issue. I notice this was two days ago and wonder if you are still having the issue? I am able to log in to the server without issue. I wonder if this was a one-off or, you're still experiencing it. If you are still having trouble, please supply your log when the issue happens. If not, I will close this for you :)

You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Kind Regards

Laura, QA Department

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Radek Palát ● 3 years ago

Hello, still not working.

I attached log file.

Files: SpaceEngineers_20210809_130538165.log
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Laura K ● 3 years ago

Hello, Radek!

Thank you for this. I would suggest trying the following the below firstly:

  • Verify your game files in Steam
  • Right click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files

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  • Delete SpaceEngineers.cfg file
  • It means your game configuration will be deleted
  • You can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
  • Back up your whole Space Engineers Roaming folder and delete it
  • Reinstall the game
  • Make sure your operating system is fully updated

Please let me know how you get on.

Kind Regards

Laura, QA Department

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QA KeenSWH ● 3 years ago

Hello, Engineer!

Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.

If you or any other player will experience this issue again, please make a new thread and provide all needed info there.

Thank you for understanding.

Kind Regards

Keen Software House: QA Department

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