Keen US EOS #12 Cant join
Having really bad performance issues on Keen EOS US #12. In fact I cant even load into the game, I just crash. The only way I'm able to get in is by reducing my resolution to 720p, and even then I crash before it can finish streaming. I even noticed someone in the chat say that its lagging so bad. My friend with a stronger PC is able to get in the server but he is also lagging badly to where its not fun to play. I can join any other server or single player just fine, but only Keen EOS #12 i cant join. Ive sunk alot of time into that server and im really sad i cant play on it now. I've been doing all sorts of troubleshooting and the only thing thats gotten me anywhere is reducing resolution to decrease GPU load. And the fact that other people say its lagging confirms its the server, not just my pc. I've attached the latest .log file from %appdata%
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello Ethan,
Thank you for reaching out to us on the forum regarding this issue, and we sincerely apologize for the delayed response.
We’ve checked the log file you shared, but unfortunately, we couldn’t find any clear error indicating a crash when joining the Keen US EOS #12 server. To help us better understand the situation, could you please let us know whether the issue has been resolved in the meantime, or if it is still occurring?
If the issue has already been resolved, it may have been caused by a temporary server-related problem. However, if the issue persists, did you try disabling VPN or your antivirus (temporarily) and check if that helps? Or have you had a chance to contact the server admin? If not, we recommend reaching out to them via our official Discord server, as it’s used to help resolve official server issues more quickly and in real time.
~Join our official Discord server https://discord.gg/keenswh
~Contact a server Administrator in the #Help-for-official-servers Discord channel
If the issue still cannot be resolved after speaking with the server admins, please send us the latest log file from the time you attempt to join the server, ideally one where the game crashes. This will help us investigate the issue further.
Kind Regards,
Keen Software House: QA Department
Hello Ethan,
Thank you for reaching out to us on the forum regarding this issue, and we sincerely apologize for the delayed response.
We’ve checked the log file you shared, but unfortunately, we couldn’t find any clear error indicating a crash when joining the Keen US EOS #12 server. To help us better understand the situation, could you please let us know whether the issue has been resolved in the meantime, or if it is still occurring?
If the issue has already been resolved, it may have been caused by a temporary server-related problem. However, if the issue persists, did you try disabling VPN or your antivirus (temporarily) and check if that helps? Or have you had a chance to contact the server admin? If not, we recommend reaching out to them via our official Discord server, as it’s used to help resolve official server issues more quickly and in real time.
~Join our official Discord server https://discord.gg/keenswh
~Contact a server Administrator in the #Help-for-official-servers Discord channel
If the issue still cannot be resolved after speaking with the server admins, please send us the latest log file from the time you attempt to join the server, ideally one where the game crashes. This will help us investigate the issue further.
Kind Regards,
Keen Software House: QA Department
Hello Ethan,
As there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello Ethan,
As there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
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