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Newsletter DLC No longer working.

Deapri Sevous shared this bug ago

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After months of having access to the Newsletter DLC it stopped working, I note it no longer appears in my properties/dlc list to checkmark. I have attempted clearing settings as well as all cache files. This issue persists on all devices I have the game installed on. I have attempted to unsubscribe and re-subscribe to the newsletter which I continue to receive. My account is associated correctly to the email.

I have the same bug

Replies (2)

Deapri Sevous ●

Work around, loading something with the cockpit in game will prompt to sign up for the newsletter, this interface does release the restriction, however using the website signup form does not.

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Keen SWH QA Agent 2 ●

Hello Engineer,

Thank you for reaching out to us on the forum regarding this issue, and we sincerely apologize for the delayed response on this thread.

Could you please confirm whether the issue has been permanently resolved after trying the workaround, or if it is still occurring?

Since you are accessing the same Steam account on multiple devices, this could potentially be related to a sync issue. If the issue still occurs, we recommend verifying the game files on the affected device(s) and then disabling and re-enabling Steam Cloud Sync, as this can sometimes help resolve sync-related issues.

To verify your game files in Steam :

Right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files

Disable and Re-enable Steam Cloud Sync :

Open Steam and go to your game library.
Right-click on Space Engineers and select Properties.
In the General tab, you'll find the option labeled Keep game's saves in the Steam Cloud for Space Engineers.
Uncheck this box to disable Steam Cloud Sync for Space Engineers.
Close the window and then launch the game to check if the issue persists.
If the issue still exists, close/exit the game, go back to the same tab, and re-enable Steam Cloud Sync by checking the box again.

Please let us know the current behaviour so we can continue investigating this issue with your help.

Kind Regards,

Keen Software House: QA Department

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Deapri Sevous ●

Hello Agent 2, I am verifying now... the issue was not a sync problem or it would have still worked on at least one device, I vaguely recall this issue with the website some years ago now that I have encountered it again. Perhaps a longer term solution might be to not grey out the block and instead in-game prompt the newsletter registration like placing a grid with it included does if the account does not pass the flag? The work around you asked after is in fact maintaining the flag, so this appears to be an issue with the website associating the account back to steam. I believe for the long term it would be simplest to leverage the working in-game registration fields. (having the registration website ask for ones steam id might also be a solution.)

Current workaround: Place a grid blueprint which includes the flush cockpit in creative or whatever, the game will then provide an in-game registration prompt for the newsletter which will properly associate the email and steam id for the game to recognize the flag to allow the block. (I did not try this with a projection to see if that also provides the prompt.)

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