Do not own DLC

Chase Vreeland shared this bug 31 hours ago
Need More Information

For some reason, I can not access some blocks within space engineers, specifically the contact DLC. I own it, bought it with my own money and even steam recognizes it that I own it.

Replies (2)

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Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

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Hello Chase,

thank you for reaching our forum with this problem.

Can you please provide more information?

What exactly do you mean by "I can not access blocks"?

Are you experiencing this problem right from the start (after purchasing and installing the DLC), or it did work previously in the game, but now it's broken?

Are the blocks visible at all in the game? If not, please try to (re-)add the DLC directly in Steam; Library - right click on SE - Properties - DLC.

Or just some blocks from the "Contact" category in G-screen and locked?

Are there any mods on the affected world(s)?

Are you sure you have them all properly enabled through the Progression in the affected game? Can you please try to start a new game in Creative mode and try to place down and use the blocks there?

If you are still experiencing this problem, and have the DLC properly added and installed, and the blocks are not working for you even in Creative, please try these steps:

  • Verify your game files in Steam - right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files
  • Delete SpaceEngineers.cfg file (it means your game configuration will be deleted) - you can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
  • Delete ShaderCache folder - same access as above

If nothing from above would work, can you please share me the log from your game and also a video/screenshot of the G-screen and the "Contact" category, so I can see what blocks might be blocked any why?

You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Thank you in advance.

Kind Regards

Keen Software House: QA Department

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