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Do not own DLC

Chase Vreeland shared this bug ago

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For some reason, I can not access some blocks within space engineers, specifically the contact DLC. I own it, bought it with my own money and even steam recognizes it that I own it.

I have the same bug

Replies (6)

QA KeenSWH ●

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

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Ondrej Borz ●

Hello Chase,

thank you for reaching our forum with this problem.

Can you please provide more information?

What exactly do you mean by "I can not access blocks"?

Are you experiencing this problem right from the start (after purchasing and installing the DLC), or it did work previously in the game, but now it's broken?

Are the blocks visible at all in the game? If not, please try to (re-)add the DLC directly in Steam; Library - right click on SE - Properties - DLC.

Or just some blocks from the "Contact" category in G-screen and locked?

Are there any mods on the affected world(s)?

Are you sure you have them all properly enabled through the Progression in the affected game? Can you please try to start a new game in Creative mode and try to place down and use the blocks there?

If you are still experiencing this problem, and have the DLC properly added and installed, and the blocks are not working for you even in Creative, please try these steps:

Verify your game files in Steam - right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files
Delete SpaceEngineers.cfg file (it means your game configuration will be deleted) - you can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Delete ShaderCache folder - same access as above

If nothing from above would work, can you please share me the log from your game and also a video/screenshot of the G-screen and the "Contact" category, so I can see what blocks might be blocked any why?

You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Thank you in advance.

Kind Regards

Keen Software House: QA Department

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Chase Vreeland ●

This is me attempting to interact with the DLC item, and an additional item that I found out that also doesn't work.

Files:

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Chase Vreeland ●

How would I share you a log from my game?

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Ondrej Borz ●

Hello Chase,

Thank you for your reply, and thank you for sharing the video with me.

From what I can see in the recording, it appears that the affected DLCs are either not owned or not installed correctly on your side.

Could you please confirm that you completed all the steps mentioned above?

Specifically:

Verifying your game files through Steam
Deleting the .cfg file
Deleting the SharedCache folder
You can also try to back up your whole Space Engineers Roaming folder (so you won't lose your saves etc.) and delete it completely

After verifying the game files, please try re-adding the affected DLCs in Steam:

Steam Library → Right-click Space Engineers → Properties → DLC

Uncheck and then re-check the DLCs in question so Steam will attempt to re-download or reinitialize them properly.

I would also like to know:

Have these DLCs and their blocks worked for you previously, and only recently stopped working?
If yes, can you please tell us when it happened and if you have changed anything regarding you HW or SW?

Please also try clicking any of the “Show _ DLC” buttons in the G-screen and see where it redirects you - on the DLC store page, does it show that you already own the DLC?

For logs, as mentioned above, you can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Please take one of the most recent log files (based on the date and time in the filename), ideally from a session where you experience this issue or after performing the steps mentioned above, and share it here.

Thank you in advance for your cooperation.

Kind Regards

Keen Software House: QA Department

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Chase Vreeland ●

So yes, I have done verifying, I have deleted my config, I have deleted my shared cashe, and I don't really mind losing my saves at this time, but I will double check, I am going to reverify and delete my whole roaming thing

And yes, before they worked, but I do not understand what changed, what changed in general is that I can not access space engineer's .exe by hitting play on the steam page anymore, and I can only do it manually.

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Chase Vreeland ●

and a new problem has risen, I have disabled all my DLC through the properties window, and...for some reason, my game isn't registering that I have those turned off.

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Chase Vreeland ●

I have fixed it...I decided to get rid of my entire files within my bin64, and some extras. It is now completely fixed, thank you for the assistance.

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Ondrej Borz ●

Hello Chase,

thank you for your replies.

Happy to hear that you are no longer experiencing this problem.

Since there is no more assistance needed from our side, I will close this thread now.

Please do not hesitate to contact us again, should you experience any other problem with the game, by opening a new thread here on the forum.

Thank you for your understanding.

Happy Engineering!

Kind Regards

Keen Software House: QA Department

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