Why is that spammed? Every negative review gets only a single response.
Also, shouldn't you be happy that someone official is taking the time of acknowledging every critical review? Sure, those reviews "only" get a canned response, but they get a response nonetheless, so someone has to have a look at each one, as little time per review they actually have to get the gist of one.
What do you expect per review anyhow? A five-page-long letter of apology or justification? This is not realistic. If you want more engagement as one under thousands of players, make it worthwhile. Customer service time costs money.
Why is that spammed? Every negative review gets only a single response.
Also, shouldn't you be happy that someone official is taking the time of acknowledging every critical review? Sure, those reviews "only" get a canned response, but they get a response nonetheless, so someone has to have a look at each one, as little time per review they actually have to get the gist of one.
What do you expect per review anyhow? A five-page-long letter of apology or justification? This is not realistic. If you want more engagement as one under thousands of players, make it worthwhile. Customer service time costs money.
I like this feedback 
Why is that spammed? Every negative review gets only a single response.
Also, shouldn't you be happy that someone official is taking the time of acknowledging every critical review? Sure, those reviews "only" get a canned response, but they get a response nonetheless, so someone has to have a look at each one, as little time per review they actually have to get the gist of one.
What do you expect per review anyhow? A five-page-long letter of apology or justification? This is not realistic. If you want more engagement as one under thousands of players, make it worthwhile. Customer service time costs money.
Why is that spammed? Every negative review gets only a single response.
Also, shouldn't you be happy that someone official is taking the time of acknowledging every critical review? Sure, those reviews "only" get a canned response, but they get a response nonetheless, so someone has to have a look at each one, as little time per review they actually have to get the gist of one.
What do you expect per review anyhow? A five-page-long letter of apology or justification? This is not realistic. If you want more engagement as one under thousands of players, make it worthwhile. Customer service time costs money.
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