Keen Software House Support Topic Feedback

This site: A status for reports that have internal tickets

Digi shared this feedback ago

Submitted

A lot of bug reports have no replies from devs, we have no idea if they even seen it yet.

When someone makes an internal ticket for the report it would be really helpful to have new status here reflecting that, like "Acknowledged"...

Or the "Submitted" state could be used when it's processed into a ticket and the default status for new reports could be something else, like "New", I dunno =)

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Replies (1)

Keen SWH QA Agent 1 ●

That's what the In Progress status is for.

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Digi ●

Doesn't that status mean that it's being actively worked on? Because that's not what I mean.

Oh btw, I'm mainly asking this for SE, since they have ~380 "submitted" reports.

As I understood the rexbot reports went directly to the internal system, I doubt this site does that and I'm not asking it to do that either, I'm just asking for a confirmation that it is indeed a ticket and devs are aware of it.

In the SE section, there's currently 22 reports that are "in progress" and ~380 that are "submitted", if "in progress" really means it's acknowledged then that's a lot of reports for devs to be unaware of...

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Keen SWH QA Agent 1 ●

You asked for a status showing that an internal ticket has been created. I pointed out that we're using In Progress for that. That does not imply that Submitted topics have not been read.

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