Capabilities misdetection and crash with Intel Lake Panther Lake CPU with integrated ARC graphics.
Submitted
I have a laptop with an Intel 9x ultra 388h cpu/gpu.
It has an integrated Intel Arc B390 gpu with 32gb of unified system memory, so it's got some muscle.
On launching the SE2 I get minimum spec warnings, telling me my system doesn't meet minimum recommended standards.
When I try to load into a game/save, it crashes.
I have the same bug
I have this on the same hardware — Intel Arc B390 (Panther Lake iGPU), Core Ultra 9, 32 GB unified memory, driver 32.0.101.8864, Windows 11 build 26200, SE2 2.3.0.2798. The crash is a GPU page fault, not an out-of-memory condition: DRED2 - DeviceState: Pagefault, with PageFaultVA in the 0xB8120F... range and both ExistingAllocations: 0 and RecentFreedAllocations: 0 — the faulting address maps to no live or recently-freed allocation. VideoMemoryInfo at crash time reported CurrentUsage: 3,635,769,344 against a Budget: 18,502,732,308, so memory pressure is not a factor. It surfaces as DXGI_ERROR_DEVICE_REMOVED (0x887A0005). There is no TDR — no System-log event 4101/4102/141/117 at any crash time, so Windows never reset the device; the driver reports DEVICE_REMOVED directly to the process. I captured it twice within 90 seconds and the DRED auto-breadcrumbs land on the identical op both times: CommandListDebugName: DeferredLighting, EventStack: [Sampling NoSSS, DirectionalLightShadows, DeferredLighting], stopping at op 13 of N right after ClearRenderTargetView + Resourcebarrier with a Drawinstanced outstanding. It survives three complete frames after the world finishes loading, then faults. This looks like the same failure as #55683, where an Arc B580 owner A/B-tested their identical DEVICE_REMOVED crash down to Sun Shadow Quality (anything above Low freezes then crashes) — sun shadow being the directional-light shadow pass the breadcrumbs point at. Separately, the minimum-requirements warning in this thread's title is a genuine misdetection worth fixing on its own: the game's own adapter block reports IsRayTracingSupported: true, DeviceSupported: true and HasMinimumDriverVersion: true for the B390, but also "Teraflops": null — it cannot compute a TFLOP figure for this adapter, so the 4-TFLOP minimum check fails by default and every crash report from these machines is tagged MinRequirementsNotMet alongside CrashGPU, which risks triage as "below spec" when the GPU is in fact accepted and rendering.
I have this on the same hardware — Intel Arc B390 (Panther Lake iGPU), Core Ultra 9, 32 GB unified memory, driver 32.0.101.8864, Windows 11 build 26200, SE2 2.3.0.2798. The crash is a GPU page fault, not an out-of-memory condition: DRED2 - DeviceState: Pagefault, with PageFaultVA in the 0xB8120F... range and both ExistingAllocations: 0 and RecentFreedAllocations: 0 — the faulting address maps to no live or recently-freed allocation. VideoMemoryInfo at crash time reported CurrentUsage: 3,635,769,344 against a Budget: 18,502,732,308, so memory pressure is not a factor. It surfaces as DXGI_ERROR_DEVICE_REMOVED (0x887A0005). There is no TDR — no System-log event 4101/4102/141/117 at any crash time, so Windows never reset the device; the driver reports DEVICE_REMOVED directly to the process. I captured it twice within 90 seconds and the DRED auto-breadcrumbs land on the identical op both times: CommandListDebugName: DeferredLighting, EventStack: [Sampling NoSSS, DirectionalLightShadows, DeferredLighting], stopping at op 13 of N right after ClearRenderTargetView + Resourcebarrier with a Drawinstanced outstanding. It survives three complete frames after the world finishes loading, then faults. This looks like the same failure as #55683, where an Arc B580 owner A/B-tested their identical DEVICE_REMOVED crash down to Sun Shadow Quality (anything above Low freezes then crashes) — sun shadow being the directional-light shadow pass the breadcrumbs point at. Separately, the minimum-requirements warning in this thread's title is a genuine misdetection worth fixing on its own: the game's own adapter block reports IsRayTracingSupported: true, DeviceSupported: true and HasMinimumDriverVersion: true for the B390, but also "Teraflops": null — it cannot compute a TFLOP figure for this adapter, so the 4-TFLOP minimum check fails by default and every crash report from these machines is tagged MinRequirementsNotMet alongside CrashGPU, which risks triage as "below spec" when the GPU is in fact accepted and rendering.
Replies have been locked on this page!