game crashes at startup screen

casey mcgalliard shared this bug 15 days ago
Need More Information

As the title states, i get to the load screen only for a pop up that states sorry for inconvenience check logs, ive uninstalled and reinstalled, verified game files, and ensured all updates on my pc are current to nop avail, ive attached screen shot of the issue and the most recent log files.

Best Answer
photo

I was able to get a solution to this issue finally through trial and error. i uninstalled and reinstalled numerous times but the only thing that made it playable again was to reinstall it to a different hard drive than the original install. it's not the ideal solution but i can play it now and didn't lose any of my previously saved work.

Replies (2)

photo
1

crash report

photo
1

Hello Casey,

Thank you for reaching out to us on the forum.

Please try to verify the integrity of your game files in Steam which might resolve this issue. To verify the game files in Steam ;

  • Right-click on Space Engineers 2 in your Steam Library → Properties → Installed Files → Verify Integrity of Game Files (wait until the process reaches 100%).

Once done, launch the game and check if the issue still occurs. If it does, please send us the latest SpaceEngineers2_ and _Render12 files, along with the CrashReport_ file.

Kind Regards,

Keen Software House: QA Department

photo
1

i already did verify the files and send the crash report in my initial post, im not sure where to find the render 12 file though.

photo
1

I was able to get a solution to this issue finally through trial and error. i uninstalled and reinstalled numerous times but the only thing that made it playable again was to reinstall it to a different hard drive than the original install. it's not the ideal solution but i can play it now and didn't lose any of my previously saved work.

photo
Leave a Comment
 
Attach a file