Crash to Bluescreen when starting the game - not startable
Computer Information:
Manufacturer: Gigabyte Technology Co., Ltd.
Model: X399 DESIGNARE EX
Form Factor: Desktop
No Touch Input Detected
Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen Threadripper 2950X 16-Core Processor
CPU Family: 0x17
CPU Model: 0x8
CPU Stepping: 0x2
CPU Type: 0x0
Speed: 3493 MHz
32 logical processors
16 physical processors
Hyper-threading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
BMI1: Supported
BMI2: Supported
F16C: Supported
FMA: Supported
Operating System Version:
Windows 11 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Client Information:
Version: 1747701111
Browser GPU Acceleration Status: Enabled
Browser Canvas: Enabled
Browser Canvas out-of-process rasterization: Enabled
Browser Direct Rendering Display Compositor: Disabled
Browser Compositing: Enabled
Browser Multiple Raster Threads: Enabled
Browser OpenGL: Enabled
Browser Rasterization: Enabled
Browser Raw Draw: Disabled
Browser Skia Graphite: Disabled
Browser Video Decode: Enabled
Browser Video Encode: Enabled
Browser Vulkan: Disabled
Browser WebGL: Enabled
Browser WebGL2: Enabled
Browser WebGPU: Enabled
Browser WebNN: Disabled
Video Card:
Driver: Radeon RX Vega
DirectX Driver Name: aticfx32.dll
Driver Version: 31.0.21923.1000
DirectX Driver Version: 31.0.21923.1000
Driver Date: 3 6 2025
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: Radeon RX Vega
VendorID: 0x1002
DeviceID: 0x687f
Revision: 0xc1
Number of Monitors: 2
Number of Logical Video Cards: 2
No SLI or Crossfire Detected
Primary Display Resolution: 3840 x 2160
Desktop Resolution: 7680 x 2160
Primary Display Size: 23.62" x 13.39" (27.13" diag), 60.0cm x 34.0cm (68.9cm diag)
Primary Bus Type Not Detected
Primary VRAM Not Detected
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Lautsprecher (Logitech G933 Gam
Memory:
RAM: 130948 Mb
VR Hardware:
VR Headset: None detected
Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 6699056 MB
Largest Free Hard Disk Block: 2909853 MB
OS Install Date: Okt 18 2024
Game Controller: None detected
MAC Address hash: 9c12b4b232e56616573dfbbec2cb18852a79b5eb
Storage:
Disk serial number hash: ed94612c
Number of SSDs: 3
SSD sizes: 4000G,2000G,1024G
Number of HDDs: 0
Number of removable drives: 0
I have the same bug
Hello Peter Kaufmann,
Does this issue still occurs for you? Could you please provide Game logs? You can find the logs here:
The logs will look like this
Kind Regards,
Bartosz
Keen Software House
Hello Peter Kaufmann,
Does this issue still occurs for you? Could you please provide Game logs? You can find the logs here:
The logs will look like this
Kind Regards,
Bartosz
Keen Software House
Hello Peter Kaufmann,
As there has been no activity to this thread in some time, we will close it. If you're still experiencing this issue, please create a new thread.
Kind Regards,
Bartosz
Keen Software House
Hello Peter Kaufmann,
As there has been no activity to this thread in some time, we will close it. If you're still experiencing this issue, please create a new thread.
Kind Regards,
Bartosz
Keen Software House
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