PS4 Version Constant Crashes After Latest Update Unable to Play Any Mode

MARLEY GOMES OLIVER shared this bug 20 days ago
Investigating

After this latest update, my game won’t start any mode at all — neither singleplayer nor servers (not even official ones). I’ve tried everything: reinstalling the game, rebuilding the PS4 database, clearing the game cache, restarting my router, troubleshooting my internet connection, and even factory resetting my PS4. None of it worked.


Whenever I try to join a server, the loading gets stuck around 44%, gives an error, and sends me back to the game menu. If the loading reaches 50%, the game crashes. When I try to start a singleplayer world, the game crashes. When I try to customize my character, the game crashes. Every single time, it crashes during the loading screen.


This same issue had already happened when I first discovered the game years ago. I came back a few weeks ago and everything was working relatively fine, but this latest update broke something.

Replies (2)

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1

Hello Engineer,


Thank you for your report. We're sorry that you're experiencing issues.

Regarding the crash, could you please submit the logs? Please follow these steps:


  • Reproduce and observe the crash
  • Start the game again
  • Press Triangle or F1 to open the Help Screen
  • Navigate to the Send Log tab
  • Enter any text in the text field, for example " MARLEY GOMES OLIVER "
  • Send the log
  • Let us know that you have in this thread

  • Kind Regards,

    Keen Software House,

    QA Department

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    1

    Done, I've already sent the logs you asked for above.

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