Ps4 space engineers online crash

Hello Engineer,

Thank you for reaching our forum. We're sorry to hear you're experiencing issues.

Could you please let us know if it's happening in a specific save or any world? Are any mods being used? Could you also let us know what PS4 system error message you're seeing, if any?

Could you please submit a log for us? Please follow these steps:

• Reproduce the issue by starting a new Earth Planet world without mods in the Online mode
• Restart the game after the crash
• Navigate to the Help Screen via F1 or Triangle button from the Main Menu or Pause Menu
• Select the Send Log tab
• Fill any information in the text field and press Send Log
• Post the same information you've put in the text field into this thread so we can find your log file

Kind Regards,

Keen Software House: QA Department

I am unable to recreate the bug that causes the game to crash when trying to create an online world using friend or private world types for the sandbox home system scenarios with default settings should I still send the logs and try to replicate the bug

I replicated the bug it has an error message of CE-34878-0 on ps4 I'm also sending the logs under ps4 online crash

Hello Engineer,

Could you please share the details of what world you've used to replicate the issue? Have you used any mods?

Kind Regards,

Keen Software House: QA Department

I used the sandbox home system scenario with base settings and no mods the only thing that is changed is the online mode like private or friends. I have managed to get a world to load without crashing but it usually takes a couple of tries to load past 20% or 50%

Should I try and load into the save I made and try sending the logs?

Hello Engineer,

If you're experiencing issues only with a specific save, please publish that save to mod.io and share a log from it as well.

Kind Regards,

Keen Software House: QA Department

I have uploaded the save to mod.io under the title of survival online.and just sent a log with the name of survival online bug?

Hello Engineer,

We've received the save you mentioned. Could you please update to the newly released version 208 and see if the issue persists?

Kind Regards,

Keen Software House: QA Department

I have updated to the new version and there is still a bug. I wanted to see of it was a save issue by making a new world with no settings other than the online type changed to friends or private and it load till 20% than crashes. Also when I did get into the save I tried to invite a friend on another ps4 and their game crashes trying to load the world with the same error message (CE-34878-0)

The scenarios type I tried was the sandbox home system scenario in survival with no mods,base settings and either friends or private online modes

Hello Engineer,

Thank you for the information. This most likely indicates corrupted data.

We can recommend the following steps:

• Turn the console fully off and unplug it from power for at least one minute
• Reinstall the game, including deleting Saved Data fully(this is important). To preserve your saves/blueprints/scripts you can publish them to mod.io(private visibility is also available if needed)
• If previous steps haven't helped, try rebuilding the database by following the steps in this PS guide:
  https://www.playstation.com/en-us/support/error-codes/ps4/ce-32869-8/
• If all else fails, reset your PS4 to the factory settings using Initialize PS4.

Kind Regards,

Keen Software House: QA Department

I have done the first two instructions and am waiting for the download to complete it should be done in an hour or so i will reply if something does not work

The game still crashes when trying to play a new world online with the private or friends settings I am now going to initialize my ps4 should I do quick or full initialize

I have done all instructions other than initialize my ps4 and would like to know if I need a full initialize or a quick initialize

I have initialized my ps4 and am now downloading the game from store it should be downloaded in an hour I will message if something goes wrong

My game still crashes when trying to play online

Base settings were used,no mods and on a private online world type and it crashes at 20% loading with the error message or CE-34878-0

Scenario was sandbox home system survival

Hello Engineer,

We're sorry to hear the previous steps did not help. Could you please let us know if you're experiencing this crash when loading any type of Public world(Creative or Survival) and any type of Multiplayer mode(Friends, Public, Private)?

Kind Regards,

Keen Software House: QA Department

Yes the game still crashes when trying to create a public world creative or survival I have also tried to join one of keens official public servers but the game still crashes

Hello Engineer,

There's one more step we can recommend. Please try fully restarting the router to which your console is connected. Unplug the power cord and wait for at least 30 seconds and then let it fully boot.

Please let us know if this helps.

Kind Regards,

Keen Software House: QA Department

I have tried restarting my router and unplugging it but the bug is still there. The world that I made loads till 20% or 88% and then crashes still base settings and is either private,public or friends. The game works normally when playing offline survival or creative

Hello Engineer,

When experiencing the PlayStation System Crash on PS4 you should be able to enter feedback in the field with the text "Please explain the problem(optional)" after pressing the Report Problem button. In that field please enter this exact text so we can find your crash data in the PlayStation report system: "Keen Crash Report PS4 for QA".

Kind Regards,

Keen Software House: QA Department

I have reported the bug with the title you have given me hope this helps