Contact dlc not added properly
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I doubt this is on the Keen side of things; however, I was told multiple times to ask here regardless. I purchased the Contact DLC for Space Engineers. Despite that, it says in-game that the content must be purchased. However, when I go back to the PlayStation Store to try and redownload it, the store tells me that I have to repurchase the DLC.
I have the same bug Access denied
Hello, Engineer!
We're sorry to hear you're experiencing issues.
Unfortunately it does indeed seem like you should try contacting PlayStation support first. Please use the following link:
https://www.playstation.com/en-us/support/contact-us/?category=store
Please let us know if this resolves your issue.
Kind Regards
Keen Software House
QA Department
Hello, Engineer!
We're sorry to hear you're experiencing issues.
Unfortunately it does indeed seem like you should try contacting PlayStation support first. Please use the following link:
https://www.playstation.com/en-us/support/contact-us/?category=store
Please let us know if this resolves your issue.
Kind Regards
Keen Software House
QA Department
I'm playing on a PS4 in the South East region of the United States
I'm playing on a PS4 in the South East region of the United States
Hello, Engineer!
Thank you for the information, we've passed it along. We will update this thread when we have more information on further steps.
Kind Regards
Keen Software House
QA Department
Hello, Engineer!
Thank you for the information, we've passed it along. We will update this thread when we have more information on further steps.
Kind Regards
Keen Software House
QA Department
Hello, Engineer!
We've been informed by the publishing department that unfortunately issues with purchases and refunds can only be solved on the PlayStation side.
Please contact PlayStation support with this issue instead.
Kind Regards
Keen Software House
QA Department
Hello, Engineer!
We've been informed by the publishing department that unfortunately issues with purchases and refunds can only be solved on the PlayStation side.
Please contact PlayStation support with this issue instead.
Kind Regards
Keen Software House
QA Department
Hello, Engineer!
We've noticed that your receipt says $3.49. We've checked and the price for Signal DLC in the US region is $4.99. Could you please check if your console and PlayStation Store are set to the correct region? It is possible that you're unable to see a DLC purchased in a different region.
Kind Regards
Keen Software House
QA Department
Hello, Engineer!
We've noticed that your receipt says $3.49. We've checked and the price for Signal DLC in the US region is $4.99. Could you please check if your console and PlayStation Store are set to the correct region? It is possible that you're unable to see a DLC purchased in a different region.
Kind Regards
Keen Software House
QA Department
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