My save was deleted after downloading contact update.

Dylan Rikas shared this bug 2 months ago
Not a Bug

I just saved my world before the contact update. I purchased the pack and opened up the game on my ps5 and my world was missing on the load game section.

Replies (2)

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0

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

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1

Hello, Engineer!


We're sorry to hear you're experiencing issues.

Could you please let us know if any other saves are visible for you?


Kind Regards

Keen Software House

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Some of my old saves and a very old save from that world but lost two of my recent ones

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Hello, Engineer!


Sounds like you've encountered cloud data desync. Please refer to this PlayStation manual on how to download data manually.

https://www.playstation.com/en-us/support/subscriptions/ps5-ps-plus-cloud-storage/#manage

Please refer to the Manage PlayStation/PS5 console: download section of the manual.

Please let us know if this helps.


Kind Regards

Keen Software House

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1

Hello, Engineer!


As this ticket hasn't received replies in some time, we will close it.


Kind Regards,

Keen Software House

QA Department

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