My save was deleted after downloading contact update.

Dylan Rikas shared this bug 31 days ago
Need More Information

I just saved my world before the contact update. I purchased the pack and opened up the game on my ps5 and my world was missing on the load game section.

Replies (2)

photo
0

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

photo
1

Hello, Engineer!


We're sorry to hear you're experiencing issues.

Could you please let us know if any other saves are visible for you?


Kind Regards

Keen Software House

photo
1

Some of my old saves and a very old save from that world but lost two of my recent ones

photo
1

Hello, Engineer!


Sounds like you've encountered cloud data desync. Please refer to this PlayStation manual on how to download data manually.

https://www.playstation.com/en-us/support/subscriptions/ps5-ps-plus-cloud-storage/#manage

Please refer to the Manage PlayStation/PS5 console: download section of the manual.

Please let us know if this helps.


Kind Regards

Keen Software House

photo
Leave a Comment
 
Attach a file