Lost connection to server/host

Colton Grebner shared this bug ago

Solved

I’ve tried everything short of deleting and redownloading the game. I’ve power cycled both my ps5 and my router. I’ve had my friend reset the server. I can’t join any server and haven’t been able to for 4 days. No matter what I try, every server does the same loop of “joining” and “lost connection, attempting to reconnect”. I’ve got 366 hours in this game and never had an issue that lasted this long.

I have the same bug

Replies (2)

Keen Support ●

Hello, Engineers!

Thank you for contacting us. We're sorry to hear you're experiencing issues.

We are aware of some connection issues happening at the moment. We're working with Nitrado to resolve them as soon as possible.

We will update this ticket when we have more information.

Kind Regards

Keen Software House

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Keen Support ●

Hello, Engineers!

We're asking everyone affected by the issue to please submit logs.

To do so, please follow these steps:

Attempt to join a server
Press triangle on gamepad or F1 on keyboard in the Pause Menu
Open section Report issue
Fill up email address (required) and description (please put "EOS issue" there)
Press ‘Send report’ to send it
Update this thread with details filled in the report for us to be able to identify it

Kind Regards

Keen Software House

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Colton Grebner ●

Thank you for the reply, I have attempted to join a server and submitted a report. The first sentence is ‘When I attempt to join any server, the joining game text box will appear followed shortly with the “lost connection to host/server.”’

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Colton Grebner ●

I have successfully loaded into a server, thank you for the fix.

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Keen Support ●

Hello, Engineers!

Thank you for letting us know, we're happy to hear the issue is resolved for you! We will close the ticket. If the issue reappears, please create a new ticket.

Kind Regards

Keen Software House

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