Not able to play the game and Ive paid for three copies
I have paid for three copies of this game I have been reaching out over and over and over nobody ever responds to me I'm starting to get really ticked off I can't join any servers there's bugs left and right with that from being connected to where I just see a random background with no HUD anything else then get kicked stuck streaming non-stop connection problems left and right and it has nothing to do with my internet because I have top of the line Internet and your game is the only one we have problems with again paid for three copies can't play it that's a lot of money being wasted the bugs aren't being fixed I've reached out again multiple times I'm having to do it yet again what is going on with this game this all happens every time you guys do an update the game starts working you guys update and then apparently just don't give a crap about PlayStation players so you know what am I supposed to do here paid for three copies can't play a game wasting money nobody responds
I have the same bug
Hello Engineer,
We're sorry to hear you're experiencing issues.
Could you please elaborate on the specific issues you're experiencing? Let's start with joining servers. Could you please tell us what exactly happens? Are you trying to join an official server or a community server?
On the topic of communication, we're sorry to hear you've had a negative experience. Could you please tell us what channel you've used previously to communicate?
Kind regards,
Keen Software House: QA Department
Hello Engineer,
We're sorry to hear you're experiencing issues.
Could you please elaborate on the specific issues you're experiencing? Let's start with joining servers. Could you please tell us what exactly happens? Are you trying to join an official server or a community server?
On the topic of communication, we're sorry to hear you've had a negative experience. Could you please tell us what channel you've used previously to communicate?
Kind regards,
Keen Software House: QA Department
When I'm attempting to load into any of the servers ideal with a set of problems one of the problems happens to be loading in with nothing there but a background of looking at space I have no HUD the amount of players that can be in the server is wrong another one is I load in and I just get stuck non-stop streaming which causes me to lag forever trying to do anything takes forever trying to build something takes forever cuz I keep lagging backwards rebounding to where what I'm trying to do isn't happening another thing is continuous connection problems regardless of what I'm doing there can be a block I can have my character up to the block to where I see nothing but the block and it's still saying seeing too complex remove blocks there's one block that's the only thing the person can see no ground nothing to lock nothing to the right nothing above no sky a block and a block only literally anything that could possibly go wrong in this game is going wrong another thing is I'll load in instantaneously get kicked out load in get this fun in get kicked out then have to spawn in again start everything all over again these are the problems right there non-stop streaming continuous lag loading into nothing but a background no hutter anything non-stop connection problems regardless of what I'm looking at whether it be a block or nothing always being lagged out not being able to load in at all servers just disappear and my internet before anybody says that that is the problem is a gigabyte speed and I have no other issues with any other game and the way I've been reaching out is straight through the game where it has help screen report stuff and then ask if we mind getting communicated with then provide our email and I have multiple times every time I have an issue I have sent a report and now it's just gotten so bad that I can't do anything on it the game I can't play the game with my children cuz again I paid for three copies so that we could play this game together and all we experience is problems they're going through the same thing that I go through and like I said it's not my internet I've tested my internet I've called the internet company the ports are open the Internet is running at 1 GB so it's not that no other games do I have this issue any of these issues no lag on other games nothing they run perfect
When I'm attempting to load into any of the servers ideal with a set of problems one of the problems happens to be loading in with nothing there but a background of looking at space I have no HUD the amount of players that can be in the server is wrong another one is I load in and I just get stuck non-stop streaming which causes me to lag forever trying to do anything takes forever trying to build something takes forever cuz I keep lagging backwards rebounding to where what I'm trying to do isn't happening another thing is continuous connection problems regardless of what I'm doing there can be a block I can have my character up to the block to where I see nothing but the block and it's still saying seeing too complex remove blocks there's one block that's the only thing the person can see no ground nothing to lock nothing to the right nothing above no sky a block and a block only literally anything that could possibly go wrong in this game is going wrong another thing is I'll load in instantaneously get kicked out load in get this fun in get kicked out then have to spawn in again start everything all over again these are the problems right there non-stop streaming continuous lag loading into nothing but a background no hutter anything non-stop connection problems regardless of what I'm looking at whether it be a block or nothing always being lagged out not being able to load in at all servers just disappear and my internet before anybody says that that is the problem is a gigabyte speed and I have no other issues with any other game and the way I've been reaching out is straight through the game where it has help screen report stuff and then ask if we mind getting communicated with then provide our email and I have multiple times every time I have an issue I have sent a report and now it's just gotten so bad that I can't do anything on it the game I can't play the game with my children cuz again I paid for three copies so that we could play this game together and all we experience is problems they're going through the same thing that I go through and like I said it's not my internet I've tested my internet I've called the internet company the ports are open the Internet is running at 1 GB so it's not that no other games do I have this issue any of these issues no lag on other games nothing they run perfect
This is the slowest speed I've hit so why do I have problems playing this game what is wrong with space engineers that this speed can't deal with it I've played games way more complex with the scenery multiplayer and everything and it's only this game that I have these problems
This is the slowest speed I've hit so why do I have problems playing this game what is wrong with space engineers that this speed can't deal with it I've played games way more complex with the scenery multiplayer and everything and it's only this game that I have these problems
Hello, Engineer,
Could you please let us know what server you're attempting to play on? Is it an official server or a community server? Performance issues could be caused by the server population, activity in your area or even mods if any are running on the specific server.
Have you tried playing as a Lobby?
To create a Lobby, go to New Game, Custom Game, select a world and set it to Friends, Public or Private, depending on the level of privacy you'd prefer. Then join with other players.
Please let us know if you're having any issues playing via Lobby.
Regarding the in-game report system. It's currently used for submitting logs when prompted to do so via this support portal. We do not provide any feedback for any reports sent this way. We will never email you, unless first agreed upon in a support portal ticket. Please use the support portal for any reports in the future.
Kind regards,
Keen Software House: QA Department
Hello, Engineer,
Could you please let us know what server you're attempting to play on? Is it an official server or a community server? Performance issues could be caused by the server population, activity in your area or even mods if any are running on the specific server.
Have you tried playing as a Lobby?
To create a Lobby, go to New Game, Custom Game, select a world and set it to Friends, Public or Private, depending on the level of privacy you'd prefer. Then join with other players.
Please let us know if you're having any issues playing via Lobby.
Regarding the in-game report system. It's currently used for submitting logs when prompted to do so via this support portal. We do not provide any feedback for any reports sent this way. We will never email you, unless first agreed upon in a support portal ticket. Please use the support portal for any reports in the future.
Kind regards,
Keen Software House: QA Department
Any server official unofficial they all do the same crap to me I've only said this I don't know 500 times now any server does exactly the same thing regardless of the settings. Connection problems non-stop streaming lag out the butthole freezing loading into nothing but a space background with no HUD not being able to move being able to move but then just repeating the same action over and over and over from lag every single one of them does the same freaking thing official unofficial player servers local is the only one that doesn't do it. But again I didn't get the game to play local I got the game so I can play it with my children because they've been a fan of it I've played it on PC but this is retarded to constantly have to deal with this stuff after paying for three separate copies of the game
Any server official unofficial they all do the same crap to me I've only said this I don't know 500 times now any server does exactly the same thing regardless of the settings. Connection problems non-stop streaming lag out the butthole freezing loading into nothing but a space background with no HUD not being able to move being able to move but then just repeating the same action over and over and over from lag every single one of them does the same freaking thing official unofficial player servers local is the only one that doesn't do it. But again I didn't get the game to play local I got the game so I can play it with my children because they've been a fan of it I've played it on PC but this is retarded to constantly have to deal with this stuff after paying for three separate copies of the game
I have literally gone through every single official server that is on here and attempted to play on every one of them I have tried player servers because they tend to be easier to play on and usually I have less lag then the crappy servers that you guys offer that and I'm still waiting on the ones that are supposed to be for PlayStation that were stated we're going to be released with the PlayStation 1 no we have Xbox ones and the PlayStation ones were supposed to be 70 people we get stuck with these crappy 16 player servers and then fight to attempt to get on a server at all and then when you do get on it's just lag lag streaming connection problem lag rebound rebound lag streaming connection problem connection problem streaming streaming streaming freezing in place getting kicked out loading back into a background of space with no HUD or anything else then sitting there forever because you either shut your system off because not even the menu comes out or you just wait and wait and wait and hope to God it does something
I have literally gone through every single official server that is on here and attempted to play on every one of them I have tried player servers because they tend to be easier to play on and usually I have less lag then the crappy servers that you guys offer that and I'm still waiting on the ones that are supposed to be for PlayStation that were stated we're going to be released with the PlayStation 1 no we have Xbox ones and the PlayStation ones were supposed to be 70 people we get stuck with these crappy 16 player servers and then fight to attempt to get on a server at all and then when you do get on it's just lag lag streaming connection problem lag rebound rebound lag streaming connection problem connection problem streaming streaming streaming freezing in place getting kicked out loading back into a background of space with no HUD or anything else then sitting there forever because you either shut your system off because not even the menu comes out or you just wait and wait and wait and hope to God it does something
Hello, Engineer,
Please follow the steps we outlined and let us know if multiplayer via Lobby is working fine on your side.
Regarding the HUD issue, please attach a screenshot or a video of it and specific steps to reproduce.
We're not aware of any servers that were supposed to be released for PlayStation only and we can confirm that there are no plans to do so in the future.
Kind regards,
Keen Software House: QA Department
Hello, Engineer,
Please follow the steps we outlined and let us know if multiplayer via Lobby is working fine on your side.
Regarding the HUD issue, please attach a screenshot or a video of it and specific steps to reproduce.
We're not aware of any servers that were supposed to be released for PlayStation only and we can confirm that there are no plans to do so in the future.
Kind regards,
Keen Software House: QA Department
When the game was first set to be released on Playstation it stated that there was going to be PlayStation servers with up to 70 people being a capable of playing at a time but good to know that you guys just don't give a crap about the other people on other systems that have paid for the game instead we have to fight and go through all this garbage and lag and everything just to attempt to play the game yeah sure I'll re-download the game too follow the steps to reproduce the problem it's called logging into a server any of them I'll make sure to get you pictures
When the game was first set to be released on Playstation it stated that there was going to be PlayStation servers with up to 70 people being a capable of playing at a time but good to know that you guys just don't give a crap about the other people on other systems that have paid for the game instead we have to fight and go through all this garbage and lag and everything just to attempt to play the game yeah sure I'll re-download the game too follow the steps to reproduce the problem it's called logging into a server any of them I'll make sure to get you pictures
Okay I made videos but I have no clue how to get them to you because I can't even stick a 14 second video in with this email and I don't have Facebook or that other crap so how do I go about this seeing how just telling you guys doesn't fix the problems you guys want to see it and I can't send you the videos
Okay I made videos but I have no clue how to get them to you because I can't even stick a 14 second video in with this email and I don't have Facebook or that other crap so how do I go about this seeing how just telling you guys doesn't fix the problems you guys want to see it and I can't send you the videos
Okay I have tried every way I can find to send you guys the video of the crap that constantly happens non-stop in this game from going to your website the video just refuses to freaking load so I want my money back for the three copies for the game I can't play and you guys are wanting me to do things that apparently aren't able to let it happen the video is 4 minutes long of Justin lag connection problem streaming it takes 2 minutes just to load in for spawn points to show up and then get in the game and just flag and not be able to do anything I'm done I used to be a hard supporter of space engineers but this is just unacceptable and I've repeatedly had to report this crap I've tried doing it while I'm playing the game and you guys never respond and now you're responding with wanting this stuff and I'm trying to give it to you from your website and through email and none of it's working I give up give me my money back for three copies of the game and I paid for the like bigger copies not the base form I'm done
Okay I have tried every way I can find to send you guys the video of the crap that constantly happens non-stop in this game from going to your website the video just refuses to freaking load so I want my money back for the three copies for the game I can't play and you guys are wanting me to do things that apparently aren't able to let it happen the video is 4 minutes long of Justin lag connection problem streaming it takes 2 minutes just to load in for spawn points to show up and then get in the game and just flag and not be able to do anything I'm done I used to be a hard supporter of space engineers but this is just unacceptable and I've repeatedly had to report this crap I've tried doing it while I'm playing the game and you guys never respond and now you're responding with wanting this stuff and I'm trying to give it to you from your website and through email and none of it's working I give up give me my money back for three copies of the game and I paid for the like bigger copies not the base form I'm done
Doing this is massively frustrating by the way I've stated the problems now I have to try and go through this crap like I said before find a way to get me my freaking money back these are digital copies and I can't play the game nor can my children three copies bunch of wasted money and all you guys want is for me to do more and more crap proving I can't play the game
Doing this is massively frustrating by the way I've stated the problems now I have to try and go through this crap like I said before find a way to get me my freaking money back these are digital copies and I can't play the game nor can my children three copies bunch of wasted money and all you guys want is for me to do more and more crap proving I can't play the game
Hello, Engineer,
Unfortunately the videos you've provided are of limited use to us. Please let us know what the ping is to the server you're having issues with. It's visible in the Join Server menu.
If you'd like to report the HUD issue, please attach a video or a screenshot of that issue specifically.
If you'd like to request a refund, you can do so through the PlayStation Store and their refund procedure.
Kind regards,
Keen Software House: QA Department
Hello, Engineer,
Unfortunately the videos you've provided are of limited use to us. Please let us know what the ping is to the server you're having issues with. It's visible in the Join Server menu.
If you'd like to report the HUD issue, please attach a video or a screenshot of that issue specifically.
If you'd like to request a refund, you can do so through the PlayStation Store and their refund procedure.
Kind regards,
Keen Software House: QA Department
What about I'm not able to play the game at all do you guys understand okay getting on is a problem in itself let alone attempting to get these pictures and videos that you freaking want just give me my money back for the three copies that I paid for I can't play the game you guys are of no help whatsoever refund my money I can't play the games it's three digital copies you guys keep wanting more and more from me and I'm having issues just trying to get you guys that because every single server of yours of other players are going nuts and not working taking 40 minutes to load in or not being able to load in at all I'm tired of it just refund my money for the three games
What about I'm not able to play the game at all do you guys understand okay getting on is a problem in itself let alone attempting to get these pictures and videos that you freaking want just give me my money back for the three copies that I paid for I can't play the game you guys are of no help whatsoever refund my money I can't play the games it's three digital copies you guys keep wanting more and more from me and I'm having issues just trying to get you guys that because every single server of yours of other players are going nuts and not working taking 40 minutes to load in or not being able to load in at all I'm tired of it just refund my money for the three games
Hello Engineer,
We apologize for the delayed reply.
Thank you for your patience and understanding. We appreciate the information you've provided. As mentioned earlier, for any unresolved issues, please check the server ping and report the specific HUD issue with visuals. If you wish to pursue a refund, please follow the PlayStation Store's refund procedure.
If there's anything else we can assist with, feel free to reach out. We hope this helps resolve your concerns.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
We apologize for the delayed reply.
Thank you for your patience and understanding. We appreciate the information you've provided. As mentioned earlier, for any unresolved issues, please check the server ping and report the specific HUD issue with visuals. If you wish to pursue a refund, please follow the PlayStation Store's refund procedure.
If there's anything else we can assist with, feel free to reach out. We hope this helps resolve your concerns.
Kind regards,
Keen Software House: QA Department
just saying but this is not solved it has not been resolved the problem is still ongoing and you guys keep ignoring everything PlayStations all over are having the same issues and you don't care
just saying but this is not solved it has not been resolved the problem is still ongoing and you guys keep ignoring everything PlayStations all over are having the same issues and you don't care
this is not resolved in any sense of the way the problems are still there you guys are still ignoring it stop closing things and saying they're solved when they're not solved the game is starting to fail because you guys just don't care hundreds of thousands of players are reporting these events and you're ignoring it the issue is still ongoing so no it's not solved and it's not on our end the problem is on your guys's side stop ignoring it and fix the game and quit closing and same things are solved that aren't solved
this is not resolved in any sense of the way the problems are still there you guys are still ignoring it stop closing things and saying they're solved when they're not solved the game is starting to fail because you guys just don't care hundreds of thousands of players are reporting these events and you're ignoring it the issue is still ongoing so no it's not solved and it's not on our end the problem is on your guys's side stop ignoring it and fix the game and quit closing and same things are solved that aren't solved
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