Mod.io Issue on PS5

Hello!

Thank you for contacting us.

Could you kindly specify, what behavior are you experiencing when you mention that 'MOD.IO refuses to work'?

Additionally, it's important to ensure that you've given consent to MOD.IO to use its services. Have you already granted consent, and was MOD.IO working properly before this issue arose?

Any additional information you can provide concerning this issue would be extremely helpful for us to assist you further.

Kind Regards,

Keen Software House

The MOD.IO would not show my mods after I subscribed to them, nor any blueprints.

I have given to consent to the MOD.IO and tried on both PS4 and PS5. Both times, no subscriptions would appear.

The MOD.IO was working properly before this issue.

Just recently, my PS4 crashed while scrolling through the mod menu, though it does not crash when on PS5.

Mods that I had already installed before the issue remain unless I deactivate them and refresh, then they disappear from my subscribed mods.

My systems are up-to-date on software, so I don't believe that the systems themselves could be of any involvement.

I have noticed that this issue is also happening with my friend's PS5, where their mods and blueprints do not load in the MOD.IO menu.

I hope this helps, and hope this issue can be resolved soon.

Thank You for responding to my response.

Hello!

Thank you for providing additional information.

We received similar reports from other players last week regarding the issue you're experiencing with MOD.IO. However, this issue has already been resolved on the MOD.IO side.

So could you please try, deleting Saved Data and then Download from Cloud Storage? You can find this option in Settings > Saved Data and Game/App Settings.

Let us know if this resolves the issue for you.

Kind Regards,

Keen Software House

Deleting and restoring from cloud storage unfortunately did not resolve my issue.

I will try any and all options you could provide to resolve it on My side.

Thank You.

Hello,

thank you for your reply.

At this stage, we ran out of options what I can do for you here on messages. Since the overall issue with mod.io was solved for other players, but you are still experiencing issues, I will switch this message now to our support forum. There, our support QA team will take care of you.

Thank you for your understanding.

Kind Regards

Keen Software House

Hello, Engineer!

Thank you for contacting us.

Sorry to hear you're experiencing issues.

Let's try withdrawing and re-granting consent to mod.io. You can do that via Options/Game

Kind Regards,

Keen Software House

I had forgotten to mention that I did try that method. Unfortunately, I had no success, and my subscribed mods remained unseen.

After I had withdrawn my consent, I restarted my console and waited a while, before re-granting consent. Which unfortunately did not work.

Though I do have a question, what if I made a brand new account with mod.io?

I have one prepared if all else fails, but I trust your teams will find a solution. Your teams, both support and Dev team are wonderful for responding in the first place.

Hello, Engineer!

Let's try sending logs.

Kind Regards,

Keen Software House

Hello Engineer,

As there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.

Kind regards,

Keen Software House: QA Department