Missing dlc from ultimate ps5

Wyatt R Webb Sr shared this bug ago

Solved

I purchase the ultimate edition on ps5 1 day ago and all dlc says purchased except Dec block #3. In the description of the ultimate edition it clearly shows each dlc available in the playstation store and its all of them. I've contacted playstation I've restored licenses deleted and reinstalled still Dec block #3 ask for 5.99

I have the same bug

Replies (6)

Keen Support ●

Hello, Engineer,

Thank you for contacting Keen Software House. We're sorry to hear that you're experiencing issues.

Could you please provide the following:

date + time of the purchase
country of purchase
proof of purchase

Thank you for your patience,

Kind regards,

Keen Software House: QA Department

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Wyatt R Webb Sr ●

United States of America

Files:

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Keen Support ●

Hello, Engineer,

Thank you for this information. We can provide you with a complimentary key for the DLC.

We will contact you by the email in your profile directly, if that's ok.

Thank you for your patience,

Kind regards,

Keen Software House: QA Department

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Wyatt R Webb Sr ●

Copy pasting the code sent says invalid or already used

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Keen Support ●

Hello, Engineer,

Please continue the conversation through the email channel, they will gladly help.

We will close this thread in the meantime.

Thank you for your patience,

Kind regards,

Keen Software House: QA Department

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Wyatt R Webb Sr ●

My issue is not resolved can you please not mark my case as resolved before it is. I am currently still emailing with a agent of your company trying to resolve the issue.

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