I jump in my space ship and fly towards space from earth, and my game freezes before I even reach the atmosphere. It just stays frozen, have to close the application and that gives me an error
I jump in my space ship and fly towards space from earth, and my game freezes before I even reach the atmosphere. It just stays frozen, have to close the application and that gives me an error
Are the crashes happening in a specific place, for a example a specific dedicated server? Or are they random and present in both Single and Multiplayer? Are you using any mods?
Could you please send us logs?
To send logs, you can follow those steps:
Reproduce the issue and restart the game immediately after the crash
Press triangle on gamepad or F1 on keyboard in the Main Menu or Pause Menu to open Help screen
Open section Report issue
Fill up email address (required) and description (optional)
Press ‘Send report’ to send it
Update this thread with details filled in the report for us to be able to identify it. Please don't forget this step as we cannot find your logs without it.
Thank you.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
Are the crashes happening in a specific place, for a example a specific dedicated server? Or are they random and present in both Single and Multiplayer? Are you using any mods?
Could you please send us logs?
To send logs, you can follow those steps:
Reproduce the issue and restart the game immediately after the crash
Press triangle on gamepad or F1 on keyboard in the Main Menu or Pause Menu to open Help screen
Open section Report issue
Fill up email address (required) and description (optional)
Press ‘Send report’ to send it
Update this thread with details filled in the report for us to be able to identify it. Please don't forget this step as we cannot find your logs without it.
There are no logs to send, I fly to space and the game freezes it doesn’t crash, it only crashes when I then close the application, it is impossible to get from earths surface to space because it freezes before you get out of the atmosphere, only thing that fixes the freeze is closing the app and that crashes my whole console
There are no logs to send, I fly to space and the game freezes it doesn’t crash, it only crashes when I then close the application, it is impossible to get from earths surface to space because it freezes before you get out of the atmosphere, only thing that fixes the freeze is closing the app and that crashes my whole console
I have the same bug
Hello,
Thank you for contacting Keen Software House.
Unfortunately, we were unable to determine how best to help you.
Could you please provide a short summary of the issue your are experiencing?
Thank you.
Kind Regards
Keen Software House
Hello,
Thank you for contacting Keen Software House.
Unfortunately, we were unable to determine how best to help you.
Could you please provide a short summary of the issue your are experiencing?
Thank you.
Kind Regards
Keen Software House
I jump in my space ship and fly towards space from earth, and my game freezes before I even reach the atmosphere. It just stays frozen, have to close the application and that gives me an error
I jump in my space ship and fly towards space from earth, and my game freezes before I even reach the atmosphere. It just stays frozen, have to close the application and that gives me an error
Hello!
Thank you for writing back to us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for writing back to us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello Engineer,
Are the crashes happening in a specific place, for a example a specific dedicated server? Or are they random and present in both Single and Multiplayer? Are you using any mods?
Could you please send us logs?
To send logs, you can follow those steps:
Thank you.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
Are the crashes happening in a specific place, for a example a specific dedicated server? Or are they random and present in both Single and Multiplayer? Are you using any mods?
Could you please send us logs?
To send logs, you can follow those steps:
Thank you.
Kind regards,
Keen Software House: QA Department
There are no logs to send, I fly to space and the game freezes it doesn’t crash, it only crashes when I then close the application, it is impossible to get from earths surface to space because it freezes before you get out of the atmosphere, only thing that fixes the freeze is closing the app and that crashes my whole console
There are no logs to send, I fly to space and the game freezes it doesn’t crash, it only crashes when I then close the application, it is impossible to get from earths surface to space because it freezes before you get out of the atmosphere, only thing that fixes the freeze is closing the app and that crashes my whole console
Hello Engineer,
Could you please update to the latest version and tell us if the issue is still present?
Kind regards,
Keen Software House: QA Department
Hello Engineer,
Could you please update to the latest version and tell us if the issue is still present?
Kind regards,
Keen Software House: QA Department
Hello Engineer,
As there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
As there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
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