Online problem

Hello,

Thank you for contacting Keen Software House.

We're sorry to hear that you're experiencing issues.

Can you please specify where you are playing the game exactly? Is it on PC, Xbox or PS (4/5)?

I need this information to forward your issue to the correct part of our support forum.

Thank you.

Kind Regards

Keen Software House

Hello PS4 platform

Hello,

thank you for specifying.

I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

Hello Engineer!

We're aware of some issues with DS connectivity. Have you tried letting it reconnect for some time?

Kind Regards

Keen Software House

For 3 minutes maximum I left it waiting to connect, so there are more people with the same problem? Should I leave it longer trying to get it to connect?

Hello Engineer!

Please try letting it attempt to reconnect for longer.

Could you please tell us if you're connecting to the server via the Favorites tab? If yes, could you try the Server tab instead?

Kind Regards

Keen Software House

I tried it in the 3 ways, pressing continue in the start menu, in the servers tab and in the favorites tab,I will try to leave it loading for more time so that it connects and I will inform you as soon as possible, if you need me to check other ways I would be delighted, not only do you provide a great game you also provide very good support, thank you very much.

El 17 may 2023 15:29, support@keenswh.com escribió:

El 17 may 2023 15:56, miguel ahumada <miguelitoarsen84@hotmail.com> escribió:

I tried it in the 3 ways, pressing continue in the start menu, in the servers tab and in the favorites tab,I will try to leave it loading for more time so that it connects and I will inform you as soon as possible, if you need me to check other ways I would be delighted, not only do you provide a great game you also provide very good support, thank you very much.

El 17 may 2023 15:29, support@keenswh.com escribió:

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Online problem Keen Support Hello Engineer! Please try letting it attempt to reconnect for longer. Could you please tell us if you're connecting to the server via the Favorites tab? If yes, could you try the Server tab instead? Kind Regards Keen Software House OPEN COMMENT IN BROWSER

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Hello Engineer!

We're investigating the connectivity issues, we will update this thread when we know more.

Kind Regards

Keen Software House

Hello, I suppose you are aware that you have not solved anything regarding the online connection, this is already desperate and a waste of time, I know you can solve it please.

Hello Engineer,

Thank you for participating in our Space Engineers Beta.

We are working closely with Epic (Epic Online Services) to resolve these issues as quickly as possible.

Our apologies for any inconvenience.

We're actively working to resolve this issue. We will update you in this thread when we know more.

Kind Regards

Keen Software House

Hello Engineer,

Could you please tell us if the issue is still present after the latest update on your side?

Kind Regards

Keen Software House

Hello again, there are still problems with some mods, something that is normal, this time you can search for the conflicting mod, delete it and resume the game without problems, it is also possible to play online without any problem, the same as before does not happen anymore with an infinite load, sometimes the ps4 error blue screen appears and the application closes, it seems to be due to some conflicting mod, but it is solved by deleting it, otherwise the technical support is wonderful and how quickly you solve the problem, thank you very much

Hello Engineer,

Thank you very much for letting us know and your kind words. Unfortunately individual mods are supported by mod creators, there's not much we can do from our side.

Crashes are automatically reported to our internal system, we're addressing them as they come.

We will close this ticket as it seems like the issue is no longer present. Should any other issues appear, please don't hesitate to create another thread.

Kind Regards

Keen Software House