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Game crashes whenever I join a server

Gannon D shared this bug 18 months ago
Won't Fix

I was playing on the ps4 version of the game on my ps5 when me and my friends joined one of the keen software servers AU1 to be specific. I wanted to see if I could join the server on the ps5 version of the game which I can join other servers but this one crashes everytime I load in. If I had to guess me being already in the server on the same account but different version of the game caused this and now the game also crashes on ps4 version upon joining the server aswell.

Replies (4)

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Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

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I found a fix where my friends killed my character and destroyed my spawn ship so I would not auto respawn and that fixed the game from crashing. Still a bug and could’ve been bad as a solo player

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Hello Engineer,


Is the issue repeating for you or was it resolved?

If the issue persists, could you please send us logs?

To send logs, you can follow those steps:

  1. Reproduce the issue and restart the game immediately after the crash
  2. Press triangle on gamepad or F1 on keyboard in the Main Menu or Pause Menu to open Help screen
  3. Open section Report issue
  4. Fill up email address (required) and description (optional)
  5. Press ‘Send report’ to send it
  6. Update this thread with details filled in the report for us to be able to identify it. Please don't forget this step as we cannot find your logs without it.


Thank you.

Kind regards,

Keen Software House: QA Department

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Hello Engineer,


As there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.


Kind regards,

Keen Software House: QA Department

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