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Game crashes only on the official public server I play on.

Raheem Tucker shared this bug 18 months ago
Won't Fix

I am able to connect to any official keen server except keen US-EOS 7. Everytime I attempt to connect my game crashes. I do not have this problem on other servers. Psn ULTARAHZ

Replies (7)

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Is it during your initial load in? Loading Screen progresses to 100%, drops back down to 50% and then the Message of the Day pops up and won't let you close it and then you bluescreen?

And it only happens on the server you actually play on.

If so I have the same issue. Was able to resolve it the first time by deleting any saved data I had, but now this round I have nothing to remove.

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Message of the Day pops up and won't let you close it and then you bluescreen. It later started happening on other official servers. This morning I was able to connect however all progress was reset. I'll try what you did next time

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Come to find out its a bug that has to do with the character itself. Mine occurs after I log off in a Cryo Chamber. Character has to die before you can load back in, maybe if the server resets that resolves as well? Buddy that I play with has also had the same bluescreen issue grabbing stuff out of a container, he had to wait for his character to die as well before he could log back in clean.

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Hello Engineer,


Could you please send us logs?

To send logs, you can follow those steps:

  1. Reproduce the issue and restart the game immediately after the crash
  2. Press triangle on gamepad or F1 on keyboard in the Main Menu or Pause Menu to open Help screen
  3. Open section Report issue
  4. Fill up email address (required) and description (optional)
  5. Press ‘Send report’ to send it
  6. Update this thread with details filled in the report for us to be able to identify it. Please don't forget this step as we cannot find your logs without it.


Thank you.


Kind regards,


Keen Software House: QA Department

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Email: Tucker11434@gmail.com

Info: Keep crashing when trying to connect to a public server

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Hello Engineer,


Unfortunately the logs have proven to be less than useful. Could you please tell us if you're still experiencing crashes every time you attempt to join that specific server?


Thank you.


Kind regards,


Keen Software House: QA Department

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Hello Engineer,


As there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.


Kind regards,

Keen Software House: QA Department

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