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Game crashes instantly

Spin Master shared this bug 18 months ago
Solved

Here's all the info I have

Game crashes right after KSW logo

Glimpse of menu can be seen

Internet connection being turned off prevents crashes

Happened right after servers went up

Replies (5)

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4

Same here. On PS5 it only works if the console has no internet connection. If you habe internet then it does not work anymore. Deinstalling and reinstalling the game does not help. Also deleting the save files does not help. The gsme is pnly playable offline at this moment.


Also my 3 friends have the same issue.

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1

Notice there wants to bei to frames one says Open Beta, and the other ist Missing (by online start you can see the Box, offline start you Just the one box and it get content at reconnection) the frame with the Pictures on PC ist missing in main menu )

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2

We just found a workaround. If you turn the ps5 into offline mode, start the game and losd you save. Then in the world you can put the internet back ok on the ps5. It works. But if you press the options button that opens the menu and it crashes instantly.


So the problem is the menu screen.

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2

Same problem here on ps4. Game crashes after the intro cutscene in the main menu. Can play offline not connected to the internet thou at least.

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1

Hello,

Thank you for your reports. We appreciate it!

We found the reason for the crashes and fixed it immediately, everything should be fine now.

Kind Regards

Keen Software House

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