Game crash

Alex Fontaine shared this bug 2 months ago
Need More Information

Game crash

Since the up date the game crash realy offen for no reason some time im juste a the menu i have a xbox X so jo reason to crash?!??

Comments (4)

photo
1

Hello Engineer,

Do you have any updates pending for the Xbox or for the game? Could you please send a log via the Help menu?

Any additional information would help as well

Thank you,

Kind Regards

Keen Software House: QA Department

photo
1

Hi! The game is up to date it seens after many test that went i close the xbox without closing the game it ll do it...


Since i ve reboot and close the game after each time it won’t do it anymore...

Its juste anoying...

No code errer it juste close

photo
1

Hello Engineer,

So it crashes before you can get to the Main Menu? Please try reinstalling as Aaron has suggested. If you can get to the Main Menu, please send us a log by pressing Y in the Main Menu, scrolling down to the Send Report tab, typing your email and pressing Send Report.

Thank you,

Kind Regards

Keen Software House: QA Department

photo
1

Yeah i could go to the menu but some time juste for 2-3 sec... i lk try to send you the report! In the meen time i ve try to reinstal it and it sime to have help a lot so maybe ill be ok ... tks for your help!

photo
1

Hello, Any updates on the issue? Is it still happening?

Kind regards,

Keen Software House: QA Department

photo
1

Nope never did it again... i’ve played less but still tks!

photo
photo
1

The update broke the game. You need to reinstall it to fix it.

photo
1

Reinstalling does not fix it. I was in my server when the update dropped. Everything worked fine before that. After the update the game shut the console down right as it was loading into the server. It did this 3 times in a row. I reinstalled and it worked first go. Next time I tried it did it again. Managed to get it loaded once without reinstalling but now it gets stuck loading into the server before it even asks for a password.

photo
1

Hello Darren,

Thank you for the report, however I would suggest to post all related info into this thread: https://support.keenswh.com/spaceengineers/xbox/topic/console-turning-off

The crash in this thread was happening after start a game even in the Main menu, your issue seems to be more similar to the issue from the thread above that occured while trying to join a world, the same as you.


Kind regards,

Keen Software House: QA Department