Problème récurrent de sauvegarde urgent

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Thank you for contacting Keen Software House.

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Please post your response in English.

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Keen Software House

Good morning

after 400 hours of games, the game backup starts to no longer work, I have to uninstall the games and reinstall it so that it works for 10 minutes and then same problem

This is a problem that is ruining my gaming experience, I contacted PlayStation for a refund if no solution is found....here is attached a photo of the problem

Please reply to me because this is the 3rd message I have sent you

Cdt

Bruno Allias Narley__72

Good morning  after 400 hours of games, the game backup starts to no longer work, I have to uninstall the games and reinstall it so that it works for 10 minutes and then same problem  This is a problem that is ruining my gaming experience, I contacted PlayStation for a refund if no solution is found....here is attached a photo of the problem  Please reply to me because this is the 3rd message I have sent you  Cdt Bruno Allias Narley__72

Hello!

Thank you for your reply in English. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

Hello, Engineer!

Could you please provide a screenshot of the error message from the original post in English? That'd greatly help us diagnose the issue.

Could you please also let us know if the world causing you issues contains mods?

Kind Regards

Keen Software House

QA Department

it's a joke I'm French and my PS5 is in French, I sent you the screenshots, my games don't contain mods I don't even know what they are!!! you must definitely know the problems look at the newspapers

saving the universe "original system with wolf encounter and asteroid weak heart planet 8" players failed. This may be due to a lack of memory or problems when writing files. Using this world again may cause loss of progress. you can check the logs to learn more about the cause of the error.

I have already checked, the memory ok, the updates ok, the synchronization on cloud ok, the licenses ok, I play in simple survival and I do not have the knowledge for mods or anything else. I have to delete the game and reinstall it every 10 minutes so that the automatic save works for 5 to 10 min and then it starts again....

Hello, Engineer!

Please try the following:

• Load the existing game and in the Pause Menu press Save As and save it under a new name
• If the issue keeps reappearing on a new save, please submit logs

To submit a log please follow these steps:

Kind Regards

Keen Software House

here is the name of the backup change and still the same problem, I had already done it but by replacing just one letter, there I changed the entire title and still the same the log I have already sent it to you but I am sending it back to you with the remark "2 backups and the third error with my email narley-72@hotmail.fr

Hello, Engineer!

We've received your logs, thank you.

Please navigate to PlayStation Settings/Storage/Console Storage/Saved Data/PS5 Games/Space Engineers and press on the pencil button. Provide us a screenshot of the popup window you observe and the previous window.

In the meantime as temporary option we can recommend trying to publish the save to mod.io by pressing Options in the Load Game screen and attempting to start the game from New Game/Community Creations section.

Kind Regards

Keen Software House

QA Department

This?

why did my last “single player” save disappear????

Hello, Engineer!

If you've been able to publish the save that causes issues to mod.io, could you please share a link to it?

Kind Regards

Keen Software House

QA Department

you must find me a backup repair solution or I would be obliged to contact PlayStation again for a refund of the games and its extensions as well as the premium subscription and finished for me your space engineers games

impossible de faire , mod.io :erreur d'accés au service

With tag same

<iframe src="https://mod.io/g/spaceengineers/m/beta-game/widget" frameborder="0" width="560" height="315"></iframe>

have to uninstall and install the game to be able to send my save in mod.io

Hello, Engineer!

Could you please check if you have mod.io consent granted in-game? It's located in Options/Game/Mod.io consent button. Lacking that consent could cause that error message and reinstalling the game could require granting the consent again.

Kind Regards

Keen Software House

QA Department

yes from the beginning I accepted this, but in a process of searching for a dysfunction I accepted again to see

It s not this i have always problème

New proposition ?

Hello, Engineer!

Unfortunately we really need that save uploaded to mod.io. Your logs indicate a disk issue and we need to verify if it's due to the size of the save or a hardware issue.

Kind Regards

Keen Software House

QA Department

j ai envoyé le lien de la sauvegarde sur mod.io plus haut

<iframe src="https://mod.io/g/spaceengineers/m/beta-game/widget" frameborder="0" width="560" height="315"></iframe>

This is save on mod.io

This

Hello, Engineer!

Thank you, we have received your world. We've observed that the world save takes approximately 127Mb. Seeing how the Autosave feature is enabled and backup amount is set to 100, it's completely feasible for it to cause issues. Unfortunately only 1.08Gb total size is allowed for all saves, so only a few saves of your world can be created. Autosave feature automatically saves every five minutes and in addition saves can be created when exiting the world if you press X to save changes.

We've only been able to reproduce the issue you're describing when going over that 1.08Gb limit.

We can recommend the following steps:

• Disable the autosave feature and use manual saves instead (optional). Please be careful when using Save As feature as it creates a separate save file.
• Reduce the amount of allowed backup saves to 2 or 3. This setting is located in Load Game/your save/Edit Settings/Advanced Settings window.
• After reducing the amount of backups saves, delete some extra backups saves from your existing save in the Load Game/your save/Backups window.

We haven't observed that error message on our side after following these steps.

Kind Regards

Keen Software House

QA Department

ok pour les sauvegarde mais du coup je viens de recommencer un autre monde en partie solo public et le le meme problème c'est présenté alors que le monde est neuf avec une moin grande taille de fichier

ok for the saves but suddenly I just started another world in public solo part and the same problem is presented while the world is new with a smaller file size

Hello, Engineer!

The issue appears when you're over the limit on the total save size. Unfortunately you might need to delete one of the backups, as each takes 127Mb to free up some space.

Kind Regards

Keen Software House

QA Department

Hello, I just played all night and a large part of the morning on the official universe 6, I underwent 2 map cleanings, the one at 6 am and the one at 12 pm without problems, after that there was another cut and the magnificent all my base disappeared as well as my captured NPC and I was offered to start again in a survival capsule, where did everything I did go????

Where ???????

If no solution ,i stop thé game definitly

Hello, Engineer!

We're sorry to hear about that. Could you please let us know what you mean by map cleanings? Do you mean server restarts? Did your base have a safe zone and a respawn area like a powered medical room block? If a medical room loses power, you won't be able to spawn there if your character dies.

Kind Regards

Keen Software House

QA Department

no unfortunately I did not find any money resources to make a medical room, but in my base there was a wind turbine x2, battery, assembler refinery factory 02, c02 interior machine gun and in my claimed NPC base there were beds etc. so make me start again 100 km from my base that I can't even reach with a jet pack, put me back in my place!!!! simply

Hello, Engineer!

We're understand. Official Keen Software House servers are hosted by Keen and maintained by community members. These volunteers provide day-to-day support to our community.

If you have encountered an issue on an official Space Engineers server, please take the following steps:

~Please contact a server Administrator on your server.

~Join our official Discord server https://discord.gg/keenswh

~Contact a server Administrator in the #Help-for-official-servers Discord channel

~Let them know that you need the admin taxi service. We've warned the admins in advance that you might contact them.

Kind Regards

Keen Software House

QA Department

on the road I found a base with 2 sleeping players, I took the necessary for a cryogenic chamber and a care station, I covered the rest on foot endless thank you and not counting the 12 hour cleaning which fortunately, I found refuge in a trade NPC, so confirm me to reappear in my base what exactly do you need!